Privacy Policy

L’S Candle Company – Privacy Policy

Effective Date: December 2025

L’S Candle Company we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

Information We Collect

We may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number (if provided)
Order and payment information
Communication history (emails, messages, or enquiries)

Payment details are processed securely by third-party payment providers and are never stored by us.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you about your order
Provide customer support
Improve our products and services
Comply with legal and tax obligations

We will never sell or share your personal data for marketing purposes.

Lawful Basis for Processing

Under UK GDPR, we process your data based on:

Contractual necessity (to fulfil your order)
Legal obligations
Legitimate business interests
Your consent (where applicable)

Sharing Your Information

We only share your data with trusted third parties where necessary, such as:

Payment processors
Delivery couriers

These third parties are required to keep your information secure and confidential.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Data Retention

We retain your personal information only for as long as necessary to fulfil orders and meet legal requirements.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request corrections to your data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience. You can control or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 [your email address]
📩 [Instagram / contact method]