Shipping Policy

L’S Candle Company – Shipping Policy

At L’S Candle Company, we carefully package every order to ensure your candles arrive safely and in perfect condition.

Order Processing

All orders are hand-packed and processed within 1–3 working days
During busy periods, launches, or sales, processing times may be slightly longer
You will receive a confirmation email once your order has been dispatched

Shipping Locations

We currently ship within the UK
If international shipping becomes available, this policy will be updated

Shipping Methods & Delivery Times

Standard UK Delivery: 2–5 working days after dispatch
Express Delivery (if offered): 1–2 working days after dispatch

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout
Any promotions or free shipping offers will be clearly stated at the time of purchase

Tracking

Tracking details will be provided once your order has been dispatched (where applicable)
Please allow up to 24 hours for tracking information to update

Missed or Delayed Deliveries

L’S Candle Company is not responsible for delays caused by the courier once the order has been dispatched. If your parcel is delayed, please contact the courier directly using your tracking information.

Incorrect Address

Please ensure your delivery address is correct at checkout.
L’S Candle Company cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Lost Parcels

If your order has not arrived within 10 working days of dispatch, please contact us and we will assist you in resolving the issue with the courier.

Contact Us

If you have any questions regarding shipping, please contact us at:

📧 [your email address]
📩 [Instagram / TikTok / contact method]