Refund & Returns Policy

L’S Candle Company – Refund & Returns Policy

At L’S Candle Company, we take pride in creating high-quality, hand-poured candles. Customer satisfaction is very important to us, and we aim to ensure every order meets our standards.

Returns

Due to the nature of our products, we do not accept returns or exchanges unless an item arrives damaged or faulty.

Candles are personal, consumable items and cannot be resold once opened or used.

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Non-Refundable Items

We cannot offer refunds or exchanges for:

• Change of mind

• Incorrect scent choice

• Items that have been used, burned, or opened

• Sale or discounted items

• Custom or personalised orders

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A clear photo of the damaged or faulty item

• A photo of the packaging it arrived in

Once reviewed, we will offer a replacement or a refund, depending on the situation.

Refunds

• Approved refunds will be processed back to the original payment method

• Please allow 3–5 working days for the refund to appear in your account (depending on your bank or payment provider)

• Shipping costs are non-refundable, unless the item was damaged or faulty on arrival

Incorrect Address

L’S Candle Company is not responsible for orders delivered to an incorrect address provided at checkout. Please ensure all details are correct before placing your order.

Contact Us

If you have any questions about your order or this policy, please contact us at:

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